Online Mediation Training Program
Train The Trainers in Mediation
I. INTRODUCTION
Options Mediation and CCM began working together in December 2019. CCM asked Options Mediation to collaborate on a project exploring the possibility to support CCM to establish the office of mediation service and train the civil society group, private sector, lawyers, and retired civil servants to become professional mediators who are able to provide quality mediation service to the civil society and business community in Cambodia.
1. Options Mediation
Options Mediation Services (https://www.optionsmediation.com.au/), is a professional mediation firm (based in Australia) dedicated to work diligently every step of the way-from pre-mediation calls to post-mediation follow-up.
Partnered with several distinguished alternative dispute resolution (ADR) institutions, Options Mediation offers a comprehensive dispute resolution services including professional mediation, arbitration, conflict management coaching, workplace assessment, and conflict management facilitation.
Options mediators and arbitrators successfully resolve cases ranging in size, industry, and complexity, typically achieving results more efficiently and cost effectively than through litigation. Options Mediation neutrals are skilled in ADR processes including mediation, arbitration, special master, discovery referee, project neutral, and dispute review board work.
2. Cambodian Centre for Mediation
The Cambodian Centre for Mediation “CCM’’ (https://www.ccm-mediation.org/) is a local non-governmental, non-profit and independent organization committed to promoting the peaceful and nonviolent solutions and justice in Cambodia through mediation as an alternative dispute resolution “ADR”. CCM committed to promote mechanisms for ADR in Cambodia through building capacity of mediation skills, developing professional mediators within the community, local and international civil society and government, and providing access to self-determination through mediation services to communities and private sectors.
The CCM intends to form a panel of trainers in mediation for its own team who have diverse backgrounds and experience in peacebuilding, conflict resolution and mediation practice. The panel will be committed to train newly recruited mediation students. We aim at establishing a highly skilled and qualified mediators. This will place CCM as an ADR service provider with high standards, quality of work and ethical service in Cambodia and internationally.
II. GOAL
The goal is to establish a highly skilled professional panel of mediation trainers who will provide a professional mediation training recruited by CCM. The new graduates of the training course will be of high quality, highly skilled and qualified to provide a service that meets the needs of conflicting parties at all levels. CCM will also develop a mediation Accreditation Standards to ensure that mediators are qualified and adhere to professional and ethical standards. CCM strives to be a leading agency in mediation training and service provider.
III. OBJECTIVES
To achieve this goal, CCM begins to implement the following objectives:
VI. EXPECTED RESULTS
V. ELIGIBLE PARTICIPANTS
VI. TRAINING METHODOLOGIES
The trainings weave together theory, observation, experiential exercises, and practice opportunities to create a meaningful learning experience. The participants are strongly encouraged to actively participate in field practice and continue learning and developing new skills and techniques of mediation practice.
The participants have opportunities to practice the knowledge, skills and experience of mediation learned from the course as a practical mediator in dispute resolution. The participants will explore and evaluate their active knowledge and “theory” of the mediation process, their strengths, and weaknesses as practitioners, and develop ways to revitalize their commitment to mediation practice.
The training of trainers in mediation panel will be trained by ADR and Mediation Specialists from Options Mediation and CCM who have practical intensive experiences in ADR and mediation practice at national and international levels. The panel will study and practice mediation skills and techniques at classroom as well as at field work by doing mediation exercises and role plays via Zoom call and participating in observation and co-mediation of real mediation cases at the Office of the Legislation and Local Dispute Mediation ‘’OL&LDM’’ at the government district level and/or the Office of the Santheankam International[1] ‘’OSI’’ . The training of trainers in mediation panel will be certified as professional trainers in mediation by Options Mediation and CCM after completing the requirements of CCM’s certification. The training of trainers will work as professional trainers and mediators at OSK and CCM.
VIII. TENTATIVE DATE AND LOCATION
Tentative Date:
Online training via Zoom Meetings: Join from PC, Mac, Linux, iOS or Android, etc.
Options Mediation and CCM began working together in December 2019. CCM asked Options Mediation to collaborate on a project exploring the possibility to support CCM to establish the office of mediation service and train the civil society group, private sector, lawyers, and retired civil servants to become professional mediators who are able to provide quality mediation service to the civil society and business community in Cambodia.
1. Options Mediation
Options Mediation Services (https://www.optionsmediation.com.au/), is a professional mediation firm (based in Australia) dedicated to work diligently every step of the way-from pre-mediation calls to post-mediation follow-up.
Partnered with several distinguished alternative dispute resolution (ADR) institutions, Options Mediation offers a comprehensive dispute resolution services including professional mediation, arbitration, conflict management coaching, workplace assessment, and conflict management facilitation.
Options mediators and arbitrators successfully resolve cases ranging in size, industry, and complexity, typically achieving results more efficiently and cost effectively than through litigation. Options Mediation neutrals are skilled in ADR processes including mediation, arbitration, special master, discovery referee, project neutral, and dispute review board work.
2. Cambodian Centre for Mediation
The Cambodian Centre for Mediation “CCM’’ (https://www.ccm-mediation.org/) is a local non-governmental, non-profit and independent organization committed to promoting the peaceful and nonviolent solutions and justice in Cambodia through mediation as an alternative dispute resolution “ADR”. CCM committed to promote mechanisms for ADR in Cambodia through building capacity of mediation skills, developing professional mediators within the community, local and international civil society and government, and providing access to self-determination through mediation services to communities and private sectors.
The CCM intends to form a panel of trainers in mediation for its own team who have diverse backgrounds and experience in peacebuilding, conflict resolution and mediation practice. The panel will be committed to train newly recruited mediation students. We aim at establishing a highly skilled and qualified mediators. This will place CCM as an ADR service provider with high standards, quality of work and ethical service in Cambodia and internationally.
II. GOAL
The goal is to establish a highly skilled professional panel of mediation trainers who will provide a professional mediation training recruited by CCM. The new graduates of the training course will be of high quality, highly skilled and qualified to provide a service that meets the needs of conflicting parties at all levels. CCM will also develop a mediation Accreditation Standards to ensure that mediators are qualified and adhere to professional and ethical standards. CCM strives to be a leading agency in mediation training and service provider.
III. OBJECTIVES
To achieve this goal, CCM begins to implement the following objectives:
- Launch the mediation convention with participation of 12 selected members who have background, experience and strong commitment in ADR and mediation.
- Train and build capacity of the core members to be qualified train the trainers in mediation.
- Arrange field visits for those core train the trainers to observe mediation processes and practices at any chosen dispute resolution center.
- Provide opportunity for the train the trainers’ panel to apply their mediation skills by co-mediation with experienced mediators.
- Coach the core members to enrich their skills in mediation processes and practices.
- Define experiences by specializing experts into specialist mediator (Ex. Family Mediation, Workplace Mediation, Commercial Mediation, Construction, etc.) through confidence of mediation services.
- Certify qualified the train the trainers in mediation who have completed the mediation skill training course and mediation practice requirements.
VI. EXPECTED RESULTS
- Participants increased knowledge, skills, and theory of train the trainers in mediation.
- Participants gained the concrete mediation skills and techniques.
- Participants gained confident in providing the training skills in mediation, and practicing mediation, as well as adopting appropriate ways of addressing conflict resolution in their workplace and community.
- Participants awarded the certified train the trainers in mediation from CCM and Options Mediation.
- Participants become a qualified trainer in mediation skills and practice.
- Participants will be able to advance their mediation skills and practice and may become a qualified mediator.
V. ELIGIBLE PARTICIPANTS
- CCM and Options Mediation will, initially, recruit 15 participants to be become the mediation pioneer team.
- The training of trainers in mediation was developed in supporting the core team of CCM to pursue and promote knowledge, skills, and experience of ADR and mediation practice to young people in Cambodia.
- The qualified persons who strongly commit to full 6-day virtual training participations.
- Persons who possess a clear long-term vision and mission to promote ADR and mediation to the civil society, business community and government.
- Persons who possess a concrete goal and plan to use ADR and mediation as professional job in their careers.
VI. TRAINING METHODOLOGIES
The trainings weave together theory, observation, experiential exercises, and practice opportunities to create a meaningful learning experience. The participants are strongly encouraged to actively participate in field practice and continue learning and developing new skills and techniques of mediation practice.
The participants have opportunities to practice the knowledge, skills and experience of mediation learned from the course as a practical mediator in dispute resolution. The participants will explore and evaluate their active knowledge and “theory” of the mediation process, their strengths, and weaknesses as practitioners, and develop ways to revitalize their commitment to mediation practice.
The training of trainers in mediation panel will be trained by ADR and Mediation Specialists from Options Mediation and CCM who have practical intensive experiences in ADR and mediation practice at national and international levels. The panel will study and practice mediation skills and techniques at classroom as well as at field work by doing mediation exercises and role plays via Zoom call and participating in observation and co-mediation of real mediation cases at the Office of the Legislation and Local Dispute Mediation ‘’OL&LDM’’ at the government district level and/or the Office of the Santheankam International[1] ‘’OSI’’ . The training of trainers in mediation panel will be certified as professional trainers in mediation by Options Mediation and CCM after completing the requirements of CCM’s certification. The training of trainers will work as professional trainers and mediators at OSK and CCM.
VIII. TENTATIVE DATE AND LOCATION
Tentative Date:
- Module 1: 26th, 27th, & 28th, 2020
- Module 2: 4th, 5th, & 6th, 2020
Online training via Zoom Meetings: Join from PC, Mac, Linux, iOS or Android, etc.
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VII. COURSE OUTLINE
The Foundation Blocks of Mediation
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The mediation processes
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IX. TRAINING REQUIREMENT
The mediation training is developed into two parts, basic mediation for professional and advance mediation techniques. Although mediator certificate is not required to practice mediation, CCM sets standards for mediators who work as CCM mediators to provide the communities and business mediation services. The core mediation training program consists of 40 hours as basic mediation process and practice. The 40 hours of basic mediation for professional is the prerequisite course for participants who pursue the advance mediation techniques, specific training courses, or certify and accredit mediators of CCM.
The participants are required to actively participate in all learning processes and different steps of practical work. The participants are expected to participate in exercise and practices of mediation sessions where they are monitored and evaluated by trainers during the training courses. The participants are requested to take part in exercises and role plays of mediation practice where they take role as party and mediator of the mediation sessions.
Completion of “Basic Mediation for Professional” is the prerequisite course for each certificate. Certificates are issued upon verification of full attendance at all required courses.
X. TRAINING COURSE FEES:
The committed participants who attend the mediation training should pay US$150 per six-day training courses (48 hours) for online training program and materials. . When participants are required to participate in field observation and co-mediation sessions, the participants should pay according to actual expenses, for example accommodation, transportation, food, etc.
XI. APPRENTICESHIP WORK
After completing the train, the trainers courses the participants are required to do apprenticeship for at least 2 mediation cases and 2 co-mediation cases.
XII. TRAINING AND MEDIATION SERVICES
After completing the train the trainers courses and trainers who interest to pursue accredited mediation certification should join the professional team to become a trainer and mediator at CCM at least one year and from the second year on CCM will pay training fees or mediators fees case by case.
When a client requested any mediation cases from CCM the participants should participate in preliminary preparation and processes of the training courses or mediation cases before conducting training courses or mediation sessions for our clients. The participants should provide one mediation case per month (twelve cases per year).
BIOGRAPHY OF TRAINERS
Mr. Abe QUADAN
Director of Options Mediation Service,
Board member of The Cambodian Centre for Mediation
Email: abe@optionsmediation.com.au
Mobile phone:(+61)412-460-373
Abe Quadan, Director of Options Mediation Services (https://www.optionsmediation.com.au/), is an accomplished and highly regarded mediator with over 37 years of experience. Abe is a nationally accredited mediator, mentor and trainer as well as an accredited Transformative Justice practitioner. Abe is a lecturer at the University of Sydney teaching mediation in the Master’s degree. Abe is a Nationally accredited mediator, and Nationally registered Family Dispute Resolution Practitioner (Family Law Act). Abe is experienced in facilitating restorative justice including Youth Justice Conference and Family Decision Making Conference. Abe is an ADR trainer, facilitator, and coach. Abe is active in advocating for human rights and peace with justice issues. Abe is a new board member of The Cambodian Centre for Mediation. He graduated with a Master’s degree in Dispute Resolution from the University of Western Sydney, and has an Associate Diploma in Welfare Work. Abe served 15 years as Executive Member of the Sydney Peace Foundation ( https://sydneypeacefoundation.org.au/ ).
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[1] The Santheankam International is the independent office of the mediation service dedicated to providing the quality mediation service to the civil society and business community in Cambodia.
The mediation training is developed into two parts, basic mediation for professional and advance mediation techniques. Although mediator certificate is not required to practice mediation, CCM sets standards for mediators who work as CCM mediators to provide the communities and business mediation services. The core mediation training program consists of 40 hours as basic mediation process and practice. The 40 hours of basic mediation for professional is the prerequisite course for participants who pursue the advance mediation techniques, specific training courses, or certify and accredit mediators of CCM.
The participants are required to actively participate in all learning processes and different steps of practical work. The participants are expected to participate in exercise and practices of mediation sessions where they are monitored and evaluated by trainers during the training courses. The participants are requested to take part in exercises and role plays of mediation practice where they take role as party and mediator of the mediation sessions.
Completion of “Basic Mediation for Professional” is the prerequisite course for each certificate. Certificates are issued upon verification of full attendance at all required courses.
X. TRAINING COURSE FEES:
The committed participants who attend the mediation training should pay US$150 per six-day training courses (48 hours) for online training program and materials. . When participants are required to participate in field observation and co-mediation sessions, the participants should pay according to actual expenses, for example accommodation, transportation, food, etc.
XI. APPRENTICESHIP WORK
After completing the train, the trainers courses the participants are required to do apprenticeship for at least 2 mediation cases and 2 co-mediation cases.
XII. TRAINING AND MEDIATION SERVICES
After completing the train the trainers courses and trainers who interest to pursue accredited mediation certification should join the professional team to become a trainer and mediator at CCM at least one year and from the second year on CCM will pay training fees or mediators fees case by case.
When a client requested any mediation cases from CCM the participants should participate in preliminary preparation and processes of the training courses or mediation cases before conducting training courses or mediation sessions for our clients. The participants should provide one mediation case per month (twelve cases per year).
BIOGRAPHY OF TRAINERS
Mr. Abe QUADAN
Director of Options Mediation Service,
Board member of The Cambodian Centre for Mediation
Email: abe@optionsmediation.com.au
Mobile phone:(+61)412-460-373
Abe Quadan, Director of Options Mediation Services (https://www.optionsmediation.com.au/), is an accomplished and highly regarded mediator with over 37 years of experience. Abe is a nationally accredited mediator, mentor and trainer as well as an accredited Transformative Justice practitioner. Abe is a lecturer at the University of Sydney teaching mediation in the Master’s degree. Abe is a Nationally accredited mediator, and Nationally registered Family Dispute Resolution Practitioner (Family Law Act). Abe is experienced in facilitating restorative justice including Youth Justice Conference and Family Decision Making Conference. Abe is an ADR trainer, facilitator, and coach. Abe is active in advocating for human rights and peace with justice issues. Abe is a new board member of The Cambodian Centre for Mediation. He graduated with a Master’s degree in Dispute Resolution from the University of Western Sydney, and has an Associate Diploma in Welfare Work. Abe served 15 years as Executive Member of the Sydney Peace Foundation ( https://sydneypeacefoundation.org.au/ ).
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[1] The Santheankam International is the independent office of the mediation service dedicated to providing the quality mediation service to the civil society and business community in Cambodia.
