CCM Mediators 

Call for a mediator who knows industry norms and would be able to provide expert-insights into your disputes. 
​CCMs mediators with industry expertise are equipped to assist you navigate your differences for solutions that work.
CCM collaborates in resolving your business, private conflicts and land disputes in Cambodia

​CCM is the Leading Institution for
​Mediation in Cambodia

Cambodian Centre for Mediation (CCM) is the trusted provider for mediation and Alternative Dispute Resolution (ADR).​ We provide both Cambodians and Expatriates living and working in Cambodia with:
High-quality, cost-saving mediation services.
​Mediation training and quality assurance by building institutional capacity.
​Conducting research. 

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Why should I mediate? 

Straight forward procedures 
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Engage 

Start the conversation.
​We will connect you and the contending party, who fully agrees to engaging with us, with your dedicated mediator who will go over the options and help you throughout the process. 
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Mediate 

During a first free-of-cost meeting, we capture what is required (the time, cost and place etc.) for the application. Your CCM-mediator will be your trusted guide every step of the way.
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Create

The mediator stays involved throughout the non-biding, more sustainable settlement, created by you and for you, facilitated by us. It all happens usually in less than 30-days, saving you unnecessary litigation-costs.

Sign Up for the
​Cambodian Mediation Charter Today 

Recognizing the benefits of mediation, many companies and organizations have come forward to formally pledge their commitment to resolve disputes outside traditional litigation channels. The pledge is cost-free and not legally binding. CCM invites all organizations in Cambodia to become signatories.
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Join other companies and pledge your commitment to resolving disputes amicably, today. 

Engage CCM and Learn About the Benefits 
“The significant problems we have cannot be solved at the same level of thinking with which we created them." (Albert Einstein)
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Einstein's idea works for mediation too.
Solutions for overcoming conflict are often found outside the level in which they are created. .  
Detailed CCM Mediation Procedure ​
Stage 1: Mediation Request 
Any party who has a dispute may apply for mediation at the CCM.
Parties can apply for mediation by calling, writing the e­mail, a letter, or filling out and submitting a mediation request to the CCM for mediation.
The request can be made verbally if the initiating party cannot write. In such a case, the CCM Case Manager will assist with completing the Mediation Request and reading it aloud for the initiating party to confirm that it is correct.
The mediation request should be thumb printed and stamped then registered in the CCM record book. 

Stage 2: Mediation Request Receipt 
Any party who has submitted the mediation request will be received a mediation request receipt from the CCM for the mediation.
The CCM’s Case Manager should provide a mediation request receipt to the initiating party and will inform the parties involved to consider mediation to resolve their dispute. 

Stage 3: Date and Venue for Mediation 
The CCM’s Case Manager should send invitation letter within two days to inform the responding party to the conflict and to propose a date and time to meet to start the 1st mediation session. The case manager should invite the respondent party for the 1st mediation session at least five days after the initiating party submitted our request for mediation.  CCM’s Case Manager should give the party at least three days’ notice for any mediation session. 

Stage 4: Informed Mediation Consent 
All parties have to agree to mediate and are required to sign a mediation consent based on the CCM model mediation agreement and abide by its terms. The Case Manager will provide the parties the mediation consent form to sign before mediation session at CCM’s mediation office. 

During the mediation session, the parties are required to attend in person or in the case of the organization, a representative with the authority and mandate to settle should be nominated to attend along with their legal assistants. The CCM will appoint suitable co­mediators for the mediation. 

Stage 5: Conflict Assessment 
The Co­mediators shall meet to understand and analyze the conflict issues. The Co­mediators will communicate parties confidentially to exchange information through the CCM and their case summaries and any other relevant documents for the mediation. 
The exchanges have to be completed at least five days before the mediation session. The case review can be summarized as an informal information one or two page description of the dispute from the perspective of each party. 

Stage 6: Mediation Session 
The mediation session started by use appropriate steps in which the parties bind both voluntary and confidential process. The mediator will facilitate the process and will not provide any counsel. 

Step 1: Setting the mediation stage 
1.1 Welcoming, introductions, making initial connections. 1.2 Outlining how the process works along with procedures. 1.3 Describing the roles of the mediator.
1.2 Covering ground rules, confidentiality, etc.
1.3 Going over Agreement to Mediate. 

Step 2: Identifying the issues and understanding the parties 
2.1 Hearing the perspective of each party without interruptions from the other party.
2.2 Paraphrasing by the mediators.
2.3 Summarizing by the mediators. 
2.4 Accepting and responding to intense emotions and feelings.
2.5 Asking open­ended questions.
2.6 Listing the issues. 

Step 3: Problem solving 
3.1 Assisting the parties in clarifying and prioritizing issues to be resolved. 3.2 Assisting parties in the generation of possible options for each issue. 3.3 Helping parties in evaluating options and selecting the one that will work the best.
3.4 Assisting the parties in moving from positions to interests.
3.5 Helping parties identify short and long­term issues and associated solutions.
3.6 Mediators will re­frame, launder language, paraphrase, summarize. 

Step 4: Writing the agreement 
4.1 Servings as scribe in composing an organized, professional looking document.
4.2 Assisting parties to include the important specifics they may need. 4.3 Assisting parties in planning next steps after the memo of the agreement are completed. 
4.4 Preparing parties for explaining the document to others who may be affected. 

Stage 7: Signing Voluntary Agreement 
Both parties shall be convened to one or more meetings that will assist parties to work together toward a Voluntary Mediated Agreement that will be satisfactory to all parties to improve their relationships.

Try to monitor if the agreement is being respected by all parties after the mediation session. If this is not the case, ask the parties if they would like to start a new mediation procedure. 

If the parties did not reach an agreement, you could ask them if they want a follow­up mediation session. If they do not wish this or do not show up for mediation sessions, then the case can be closed as unsuccessful. 

“Please note that most mediation takes up to 3 sessions. Be patient and let people go home to think more about the issue and options that were discussed at the mediation session”.
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Stage 8: Follow ­up and Implementation 
A monitoring or evaluation plan shall be established based on the decision made by both parties for use during and after implementation. The co­mediator needs to include monitoring timelines and details of the agreement implementation and encourages the parties to develop internal conflict resolution systems and feedback mechanisms for early intervention into future conflicts.
Mediation Guidelines ​​
CCM Mediators should:
  1. Ensure that all parties are informed about the mediator's roles and nature of the mediation process, and that all parties understand the term of the settlement;
  2. Protect the voluntary participation of each party;
  3. Be competent to mediate the particular matter;
  4. Maintain the confidentiality of the process;
  5. Conduct the process impartially;
  6. Refrain from providing legal advice;
  7. Withdraw under certain circumstances;
  8. Avoid marketing that is misleading 
  9. Not guarantee any results
  10. Solve disputes peacefully
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Adapted from JAMS, Mediation Priciples
How much will it cost?
If you choose one of CCM  Mediation services, the rates vary from scheme to scheme and are designed to make mediation affordable for all parties. The sum will be based on the individual case (conflict) and must be agreed, and devided among the parties. The mediation fee is payed per party per day.

Recognising the benefits of mediation, many companies and organisations have come forward to formally pledge their commitment to resolve disputes outside traditional litigation channels in Cambodia. The pledge is cost-free and not legally binding. CCM invites all organisations in Cambodia to become a promoter for CCM. CCM offers promoting members exclusive benefits.

​​Mediation rates for commercial disputes up to $60,000 start at $80.25 (inclusive of VAT) per party per hour or part thereof. An introductary discount will be given to first-time engaging parties.  All CCM mediation introductary meetings are FREE.
SummAry of Mediation Procedures (Diagram) ​​

Start My Mediation

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Workplace Mediation 
Workplace Mediation is the optimal means of resolving conflicts between employees in the workplace in the purpose of improving their future working relationship in the organization. Workplace mediation can be a cost­efficient option of resolution by creating a win­win solution to disputes and transforms the continuing working relationship.

Workplace Mediation is facilitated by trained professional mediators who play as neutral third parties to directly engage the parties in clarifying the issues and creating collaborative solutions to assist in the resolution of disputes within or between organizations.

The workplace conflict is an inherent part of the employment relationship. Based on the 2005 baseline survey on intra­-organizational conflict in Cambodia found that most common causes of disputes at workplace are relates to aggressive behaviour and attitude, to hierarchical structure of management with organizations, and followed by conflicts over conflict of interest, nepotism, aggressive communication, and incompatible concepts of different needs over internal works between leadership and staff members.
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The workplace conflict occurred within work and organizational relationship such as interpersonal conflicts among employees, disputes with supervisors or management, employee grievances, termination, workplace bullying, sexual harassment complaints, hostile workplace issues, and discrimination complaints and all these disputes can be effectively addressed through mediation. 

For more information about the specific mediation on Workplace Mediation:
Small Business Mediation 
Small Business Mediation (SBM) is a process in which a neutral and experienced mediator, as a third party, assists business disputants, vendors and customers, to reach a voluntarily negotiated settlement, while the mediator helps direct both sides towards a voluntary agreement. The SBM can produce several advantages over the non­formal mediation system. Its benefits include credible resolution with the voluntary agreement, low­costs, less time­consuming, building trustworthy relationships and effective mediation.
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Case types that may benefit from business small mediation include construction, transport, healthcare, employment, information technology, insurance, partnership, shipping breach contract, non­payment for goods and services, issues over insurance contractual disputes, and tenancy disputes.
The most common disputes that arise from business transactions are those between tenants and property owners, transporters and goods producers, property owners and constructors, constructors and materials suppliers, creditors and debtors, financial institutions, debtors, insurance companies, insured, contracts, and other business­related disputes.

Agreements created through mediation may include payment, exchange of goods or services, schedules for payment or completion of work, and plans for future transactions.

For more information about mediation specific to Small Business Mediation: 
Family Mediation
For more information about the specific mediation on Workplace Mediation:Family Mediation is a voluntary and confidential process that offers parties an opportunity and setting to discuss any issues as listed below. The parties will be able to share their views and have a chance to address important issues in cooperative and constructive way. Often families need to support in having difficult conversations and having a mediator ensures the conversation as productive as possible. By guiding the parties through a formal structure that identifies issues between one another, facilitates communication, and focuses on creating mutually agreeable solutions, mediation is fast becoming the primary method of resolving disputes. Our trained and certified family mediators are experts in the following areas:Family communications;
  • Separation and divorce agreements;
  • Child custody and support;
  • Visitation and support;
  • Spousal support;
  • Minor domestic violence;
  • Division of property and asset management; Debt Settlement;
  • Other family matters. 

​For more information about the specific mediation on Workplace Mediation:
Land-Dispute Mediation 
Land Dispute Mediation (LDM) is a voluntary information process of dispute resolution. LDM helps individuals resolve disputes constructively outside the court system. A person, who is not a party to a dispute and is neutral to it, assists two or more parties in settling a land dispute. CCM’s land dispute mediators are trained in conflict resolution techniques and knowledge about the legal and policy issues related to a land use disputes.
A land dispute is any dispute over the ownership, appropriation, use, or withdrawal of land between users, organizations or involved parties. Land disputes can arise mostly between the neighbours over the boundary and the family heritage and unclear demarcation. Also, the land disputes occurred because of land and houses were occupied without titling or any legal certification, the authorities issued various documents to landowners, and rich and powerful persons seized land.
Land dispute mediation can help open the lines of communication between land users and other parties to come up with the best solution for the issue. 

For more information about specialized mediation on Land Dispute Mediation:
As a third-party, we assist and help you find the right arguments in order to come to a fulfilling agreement.

Mediation Clause Sample 

Any dispute arising out of or in connection with this agreement must be put forward to mediation at the Cambodian Centre for Mediation (CCM) in accordance with CCM's Mediation Procedure in force for the time being. Either/any party may present a request to mediate to CCM upon which the other party will be bound to participate in the mediation within [30 days] thereof.  Every party to the mediation must be presented by [senior executive personnel, of at least the seniority of a Head of Department] or its equivalent, with authority to negotiate and settle the dispute. Unless otherwise agreed by the parties, the Mediator(s) will be appointed by CCM.  The mediation will take place in Phnom Penh in the Khmer and/or English language and the parties agree to be bound by any settlement agreement made. ​

Be Creative

CCM focuses on prevention and resolution of conflicts to help individuals and organisations stay in control of their organisation. Mediation and many other services provided by CCM should be viewed as part of a strategy that ensures that organisations are equipped to handle conflict be it in terms of disagreements with customers, vendors, suppliers and even internal staff.
We believe in helping you achieve cost and time effective solutions, that would allow you to minimise your risk when resolving difficult situations.
Mediation Clause (Sample)
Any dispute arising out of or in connection with this agreement must be put forward to mediation at the Cambodian Centre for Mediation (CCM) in accordance with CCM's Mediation Procedure in force for the time being. Either/any party may present a request to mediate to CCM upon which the other party will be bound to participate in the mediation within [30 days] thereof.  Every party to the mediation must be presented by [senior executive personnel, of at least the seniority of a Head of Department] or its equivalent, with authority to negotiate and settle the dispute. Unless otherwise agreed by the parties, the Mediator(s) will be appointed by CCM.  The mediation will take place in Phnom Penh in the Khmer and/or English language and the parties agree to be bound by any settlement agreement made. ​
Cambodia Mediation Charter 
​Recognizing the benefits of mediation, many companies and organizations have come forward to formally pledge their dedication to resolve disputes outside traditional litigation channels. The pledge is cost-free and not legally binding. CCM invites all organisations in Cambodia to become a 'promoting members'.
Pledge to Mediate 
A promoting member makes a public, policy statement signalling its commitment to the promotion of mediation through five core actions:
  • Action 1: Considering mediation as a first resort to resolve the organisation’s disputes with other persons or organisations
  • Action 2: Inserting a mediation clause(s) in agreements and forms that the organisation is a party to, whenever appropriate
  • Action 3: Engaging its staff and members in programmes which equip them with the knowledge and skills of mediation
  • Action 4: Displaying its name as a signatory to the Mediation Charter on the CCM website >>
  • Action 5: Where applicable, display the CCM logo or a link which is hyper-linked to CCM website
​An organisation can become a promoting member by signing the Cambodia Mediation Charter Form  and returning the completed Form to CCM.
​CCM will thereafter follow up with your organisation and advise you of the next steps. As a pomoting member, you will also enjoy exclusive benefits from CCM.
Benefits of Becoming a Promoter
CCM offers promoting members the following exclusive benefits: 
  • A free one-hour talk, ‘Introduction to Mediation’, for a minimum of 15 attendees identified by the endorsing member;
  • Free legal consultation on the drafting of mediation clauses for the organisation’s use;
  • 15% discount off published rates for staff of the signatories who register for the CCM conflict management workshops and seminars;
  • 15% off customised in-house conflict management workshops conducted by CCM 
  • Listing of the organisation’s name as a signatory to the endorsing members charter on SMC’s website; and
  • Invites to exclusive and invitation only events, which include CCM supported mediation-related events.
All discounts offered by CCM are for a period of two years from the date of signing the Mediation Charter.
Current Promoters
Comming soon

Schedule Your Inquiry

Contact Us

Let your visitors know how you would like stay in touch.
Cambodian Centre for Mediation
​C/o Community Legal Education Centre
No. 237, Group 16, Phum Thmey, Sangkat Dangkao, Khan Dangkao, Phnom Penh12401, Cambodia.
Tel:(+855-12) 921614
E-mail:[email protected]/ [email protected],
Website:www.ccm-mediation.org
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